| Case Study 6 – Warner Bros. |
Communication ConcernWarner Bros. wants to create a culture of no boundaries and to have an open and collaborative environment. They have some great staff and would like them to have the opportunity to work in other parts of the business from TV to film, digital to products. Building the team’s communication skills and creating an open environment, goes a long way in achieving this. Andrew Bowen, interim UK Training Manager, of Warner Bros. says, “I think it’s important to build people’s confidence so that they realise they can speak up and be assertive in expressing their opinions, needs and expectations in order to do their job well.”Solution It was decide that sessions should be run which would help communication, whether on the phone or face-to-face. As a result Partners With You runs its one-day Successful Communication course every few months to help make this happen. The sessions are made up largely of practical exercises and cover various techniques to help delegates appear confident, avoid stress, build rapport, deal with difficult situations, improve working relationships and get better results when communicating. Andrew explains, “Staff at all levels within the business attend the courses as it helps make all communication successful. The course is particularly good at building confidence and helping delegates to deliver a message by thinking about how to make it successful from the other person’s point of view. “Surveys suggest so much of communication is through body language and the voice. Using actors takes advantage of the whole anatomy. Word choice is important, but you need to make the whole message work. Theatre can bring that understanding to the work environment and everyday life.”ResultThe consistently good feedback from delegates from all areas of the business has proved the worth of the regular training sessions: “It has highlighted the difference areas to work on and how to improve. Definitely worth going to!” “Excellent communication tools for work and outside work.” “Techniques that related to each of our needs.” “Relevant exercises and could be related to the work environment.” “A refreshing format.” “Highly recommended.” “Interesting and good learning outcomes. The leaders were fantastic!” “Highly recommended, a good way of learning your behavioural patterns and how to change them.” “I can definitely apply the exercises.”
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